Our Returns Policy

Returns & Exchanges Policy

Thank you for choosing our solid gold collection. Because solid gold is a precious investment, we maintain a strict policy to ensure the authenticity and quality of every piece for our customers.

1. Return Window

We accept returns and exchanges within 14 days of the delivery date. Items must be postmarked or returned in-store within this timeframe to be eligible for a refund.

2. Eligibility & Condition

To qualify for a return, the item must meet the following criteria:

  • Original Condition: The piece must be unworn, undamaged, and free of scratches or signs of wear.

  • Security Tags: If your item arrived with a tamper-evident security tag, it must remain attached. Removal of this tag voids the return policy.

  • Packaging: Items must be returned in their original presentation box, including any certificates of authenticity or appraisal documents.

3. Non-Returnable Items

The following items are considered Final Sale:

  • Custom & Personalized Orders: Any piece that has been engraved, resized, or custom-made to your specifications.

  • Earrings: For hygiene and safety reasons, we cannot accept returns on earrings unless they are faulty.

  • Sale Items: Pieces purchased during a clearance or "Sale" events.

4. The Return Process

  1. Authorization: Contact our support team to request a Return Merchandise Authorization (RMA) number.

  2. Inspection: Upon receipt, our specialists will inspect the gold under magnification and test its purity to ensure it matches the original shipped item.

  3. Restocking Fee: Please note that high-value solid gold returns may be subject to a 10% restocking fee to cover the cost of professional cleaning, re-authentication, and insurance.

5. Refunds

Once the inspection is complete (usually within 3-5 business days), we will process your refund to the original payment method. Please allow your bank additional time to post the transaction.

Shipping Note: We strongly recommend shipping returns via a tracked and insured courier. We are not responsible for items lost or damaged in transit during the return process.